Frequently Asked Questions
Everything you need to know about shopping with ToysR.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.
Are your materials ethically sourced?
Yes, ToysR is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.